Extend your Volvo On Call subscription

Volvo On Call is a subscription service. Your subscription includes emergency assistance and security services as well as app services.

Message to indicate that your Volvo On Call subscription will soon be expiring 45 days before your Volvo On Call subscription is set to expire, the message Volvo On Call subscription expires soon will be shown in the car's display. If you are using the Android or iOS version of the Volvo Cars app, you will also receive reminders in the app.

Disabled Volvo On Call subscription
When the subscription period has expired you will be alerted via a message in the car's display showing the text On Call deactivated. This message disappears when the subscription is reactivated.

You will not be able to use the Volvo On Call services when your subscription has expired. That said, the emergency services via the SOS button and automatic collision alert will continue to function. You have to renew your subscription if you want to use Volvo On Call again.

Roadside assistance costs
Roadside assistance costs are included for the first X (varies depending on market) years when you buy a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered free of charge providing the car has been serviced regularly at an authorised Volvo workshop.

Volvo On Call can help you get back on the road even if your Roadside Assistance agreement has expired. In this case, you will be asked to pay the cost for the service that is sent out to you.

Extend your Volvo On Call subscription
You can choose between different time periods when you extend or reactivate your Volvo On Call subscription.

Make sure you have access to the vehicle identification number (VIN).